Privacy Policy

At Hand and Paw, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

Personal Information
When you book a service, subscribe to our newsletter, contact us, or interact with our website, we may collect personal information such as your name, email address, phone number, home address, and pet-related information.

Usage Data
We may collect information about how visitors interact with our website, including IP address, browser type, device information, pages visited, and date and time of access.

How We Use Your Information

Service Management
We use your personal information to schedule and manage pet services, respond to inquiries, communicate with you about appointments, and provide customer support.

Marketing Communications
With your consent, we may send promotional emails about our services, special offers, seasonal promotions, and pet care tips. You may unsubscribe from these communications at any time.

Website Improvement
We analyze website usage data to understand visitor behavior and improve our website’s functionality, performance, and security.

Legal Compliance
Your information may also be used to comply with legal obligations, enforce our policies, and protect our rights and services.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, please note that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Hand and Paw may use trusted third-party service providers to assist with website operations, payment processing, marketing services, or customer support.

These third parties have access to your personal information only to perform specific services on our behalf and are required to keep your information confidential.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.

You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.

Sharing Your Personal Information

We may share your personal information with third parties to help operate our website and provide services as described above.

We also use Google Analytics to better understand how visitors use our website. You can learn more about how Google uses your information here:
https://www.google.com/intl/en/policies/privacy/

You may opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

We may also disclose personal information if required to do so by law, regulation, legal request, subpoena, or to protect our rights and business operations.

Changes to This Privacy Policy

Hand and Paw reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Hand and Paw
Toronto, Ontario, Canada
Email: info@handandpaw.ca

Last Updated: February 16, 2026