FAQ

Frequently Asked Questions

How do I get started?

The first step to joining the Prudent Paws family is by booking a meet and greet! You can reach out to us via phone call, text, email, or by using the meet and greet booking form on our website. When contacting us, please provide a preferred date and time for your meet and greet.

When booking, it’s important to share some basic information about your dog with us. Additionally, please wait for a confirmation email from us before attending the meet and greet to ensure everything is set and ready for your visit.

During the meet and greet, we’ll get to know you and your dog better and assess if they meet our facility’s requirements. This ensures a smooth and happy integration into our pack for your furry friend.

How do I schedule a day of care?

Once the meet and greet is complete, you will be emailed a form to fill out. Once the form is completed, a text or email will be sent to you confirming the days selected as well as pricing information and instructions

Is there flexibility to the drop off and pick up times?

Yes! You’re welcome to drop your dog off for daycare and boarding anytime during working hours.

Do you offer boarding/overnight care?

Yes! Prudent Paws offers overnight boarding every day of the week. All care is cage-free (unless you would like your dog in their crate) and is always supervised.

Will my dog be walked during the day?
 
All dogs are taken on walks around the neighborhood, no matter the type of care! (approx. 10-30 minutes long)
  1. Half-days = 1 walk

  2. Full-days = 2 walks

  3. Boarding = 2-4 walks a day

  4. See ‘A Day At Prudent Paws’ for more.

How old must my dog be to attend Prudent Paws?

We do not take dogs under 12 weeks of age. All dogs must be vaccinated against rabies, bordetella and DHPP. Vaccine certificates must be submitted prior to your dog attending Prudent Paws

My dog has not been spayed/neutered. Can I still bring them to daycare?

Spaying or neutering is advised for all dogs, yet our facilities welcome both altered and unaltered dogs. However, it’s important to note that we are unable to accommodate dogs in heat.

Does my dog need to be vaccinated?

Yes. Every dog must have their: DHPP, Rabies and Bordetella vaccines. We also highly recommend dogs attending to be up to date on their annual flea and heartworm.

What happens if I need to cancel my stay?

Prudent Paws requires at least 48 hours (2 days) notice for all overnight stay bookings, and 24 hours for daycare bookings. If sufficient notice is not given, there will be a cancellation fee of $20.

Do you feed the dogs?

Most dogs eat in the morning and evening so they typically do not get fed during daycare. They are occasionally given treats if marked as “allowed” on the form filled out prior to your dog’s first day. If your dog requires feeding during the day, you must provide the food, and we will happily feed them (supervised and separated from the other dogs) at the instructed time.

What happens if my dog gets sick at daycare or while being boarded?

In the event that a dog falls ill, we will promptly notify you via phone and/or email, and take necessary measures to isolate the dog from the common areas and other canine guests, depending on the nature of the illness.

How many dogs are usually at daycare?

On a quiet day we typically have between 3-6 dogs at once and on a busy day it can be up to 7-10

My dog requires special care. How do you guarantee the instructions are followed properly?

All important instructions and custom notes are marked on your client profile (Prudent Paws form) which is reviewed every time your dog attends daycare. This information is transmitted every morning to a clipboard in the daycare and emphasized verbally to our staff. This ensures they are aware of which dogs need extra attention and how they must be accommodated/treated.

How far in advance do you need to book daycare services?

At least 1 day notice is required for daycare services.

At least 1 week notice is preferred for boarding to ensure availability and to prevent overbooking.

 

Frequently Asked Questions

What is the Prudent Paws Shuttle Service?

The Prudent Paws Shuttle is Toronto’s first dedicated school bus for dogs. We provide safe, reliable pickup and drop-off between your home and our facility, ensuring a stress-free experience for both dogs and owners.

How much does it cost?
 
  • First ride for existing clients: Free
  • $5 one-way

  • $10 round trip Harnesses (required for safety) are available for purchase at Prudent Paws for $30 (sizes XS–XL).

When does the shuttle run?
 
  • Morning pick-ups: 7:00 a.m. – 9:00 a.m.
  • Evening drop-offs: 5:30 p.m. – 8:00 p.m. Owners will receive a text message 5–10 minutes prior to arrival. Please be prepared for handoff to avoid delays.

What if I’m late for pickup or drop-off?

The driver will wait a maximum of 10 minutes. If you do not show up, a $20 same-day cancellation fee will apply.

Is there a minimum number of dogs required?

Yes. For operational efficiency and safety, the shuttle will only run if at least five dogs are booked for that day. If fewer are scheduled, shuttle service will be cancelled, and you will be notified in advance.

Do I need to book in advance?

Yes. Shuttle services must be booked at least 48 hours in advance to secure a spot.

Do I need to sign a waiver?

Yes. All owners must review and sign the Prudent Paws Shuttle Service Waiver & Agreement before their dog can use the shuttle. This waiver confirms your understanding of our safety policies, booking requirements, and liability terms. Waivers must be completed prior to making your first shuttle booking.

How far does the shuttle go?

We currently service clients within a 15–20 minute radius of our downtown facility at 529 Richmond St E. If you’re unsure whether your address qualifies, please contact us.

What are the safety requirements?
  • All dogs must wear a properly fitted harness.
  • Dogs will be secured with short, safety-tested tethers during transport.

  • Dogs must be healthy, vaccinated (rabies, bordetella, DHPP), fit for group transport and free from any undisclosed medical conditions.

About

Mon – Sun: 6AM –
7PM

Know More

Our Vision       
Dog Breeds
Intake & Waiver Forms
Contact Us

Payment Methods

© 2026 HandandPaw.Owned and managed by Sunnyism.pro 
Protected under Indian and Canadian copyright laws.

© 2026 – Designed & Developed by
HK Website Development